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According to the United Nations Industrial Development Organisation, Corporate Social Responsibility (CSR) is a management concept whereby companies integrate social and environmental concerns in their business operations and interactions with their stakeholders.
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Ecommerce is perhaps one of the few industries that have managed not just to survive but witness significant growth since the onset of the coronavirus pandemic. Even brick-and-mortar retail chains have tweaked their business models, opting for virtual stores to get on with the times and ensure continuity of their business.
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Web designers and web owners seem to think and operate in completely different worlds. The web owner is more concerned with getting data and using it for marketing, whereas SEO and digital marketers want to get the page to rank higher on search results to get more traffic to the website.
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The customers reach out to you, acquire information on the product, and finally proceed to purchase. These steps must be organized and considered to ensure that the CRM software that is chosen reflects your business ethos and contributes to sales intelligence. It is imperative that the sales process is customer oriented to foster meaningful and long-term relationships with them.
